Privacy policy

Privacy Policy

1. Overview

Freshmode Photography (ABN 89698566473), referred to in this policy as “we”, “us”, or “our”, is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information when you interact with us online, including through our website at [insert website URL], and any related services, sales, marketing, or events (collectively, the "Services").

By accessing or using our Services, you agree to the collection and use of your information in accordance with this policy.


2. What Personal Information We Collect

We may collect personal information that can identify you directly or indirectly, including but not limited to:

  • Name
  • Email address
  • Mailing or billing address
  • Phone number
  • Payment or transaction information
  • IP address and device information
  • Website usage data (cookies, browsing activity)
  • Any other information you provide through forms, email, or customer support


3. How We Collect Personal Information

We may collect your personal information:

  • When you visit our website or use our Services
  • When you register an account
  • When you make a purchase or payment
  • When you contact us via email, phone, or web forms
  • When you subscribe to our newsletters or mailing lists
  • Through cookies or analytics tools (e.g., Google Analytics)


4. Why We Collect Personal Information

We collect personal information for purposes including:

  • Providing and managing our Services
  • Processing transactions and payments
  • Responding to your inquiries or support requests
  • Improving our website and user experience
  • Sending marketing and promotional communications (you can opt-out at any time)
  • Complying with legal obligations


5. Disclosure of Personal Information

We may disclose your personal information to:

  • Our employees, contractors, or related entities
  • Third-party service providers (e.g., payment processors, hosting services)
  • Legal, regulatory, or law enforcement authorities if required by law
  • Any third parties with your consent or as otherwise permitted under the Privacy Act

We do not sell your personal information to third parties.


6. Overseas Disclosure

Some of your personal information may be disclosed to third-party service providers located outside Australia, including [insert countries, e.g., the United States, Singapore]. We will take reasonable steps to ensure those overseas recipients handle your personal information in a manner consistent with the APPs.


7. How We Store and Protect Personal Information

We store personal information in secure electronic systems and take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure.

Where no longer required, we will take reasonable steps to destroy or de-identify your personal information.


8. Access and Correction

You may request access to the personal information we hold about you and request corrections if you believe it is inaccurate, incomplete, or out of date.

To do so, please contact us using the contact details below.


9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, track website usage, and for analytics purposes. You can manage your cookie preferences through your browser settings.


10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those websites. We recommend reviewing their privacy policies before providing personal information.


11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.


12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact: hello@freshmodephotography.com.au

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au



Refunds

As our prints are all custom made we do not offer refunds for change of mind. This policy does not affect your rights under Australian Consumer Law and are entitled to a refund or replacement if the print is faulty or is not as represented.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is damaged so that we can organise a replacement. 

Contact us

If you have any concerns about your print please contact us to discuss.  

Email: hello@freshmodephotography.com.au